We take what is going on extremely seriously and want to share our response to COVID-19. Here is what we are doing to keep you as safe as possible while visiting our property. We always have and will continue to have the health, well-being, and safety of everyone as our top priority. In addition to being an Inn, this is our home, and our efforts are 24/7.
We are monitoring the spread and impact of the virus and will follow any alternate required and recommended actions from Health or Government officials. At this point, we are closed until May 31st and will reopen June 1st. As we are in phase 3 of the Restore Illinois program, at this time, our dining room is not open and facial coverings must be worn in common areas of the property. Breakfast choices are delivered to your room or cottage until we can open the dining room. Through the end of July, we will be relaxing our cancelation policy, allowing full cancelations, without penalty up to 48 hours in advance.
What we have always done
With ten plus acres and four remote cottages, Hawk Valley Retreat and Cottages is the perfect place to practice social distancing. You never have to leave the comfort of our property where you can hike our private trails, fish in our stocked pond, or just sit in the Gazebo and relax.
Hawk Valley has always prided itself on the level of cleanliness. We pay particular attention to disinfecting any surfaces where germs are likely to occur and spaces that you expect to be cleaned and sanitized. Linens are cleaned and sanitized after the departure of each guest. We always wash and disinfect doorknobs, railings, remote controls, and tabletops.
We prepare all food served at the inn, so that provides us with the confidence that it is healthy, hygienic, and sanitary. We are a licensed food service facility and have over 60 years of commercial foodservice experience, including advanced training in sanitation and standard precautions.
Changes in our response to COVID-19
As part of our response to COVID-19, for the time being, we are removing all throw pillows and decorative throws that are not easily cleaned between guests. To better protect the safety of the guests and innkeepers, we will not be performing room refreshes during your stay, but fresh towels, coffee, water, or anything else that is needed will be available for delivery to your room or cottage. We will be paying extra attention disinfecting all surfaces a guest might touch, including chair tops and window sills. Hand sanitizer is available in our check-in area and throughout the Inn.
We would ask that no cell phones, laptops, or other electronic devices be placed on the dining tables or on common surface areas to help protect others.
We are staying educated by staying abreast of the CDC recommendations. As a member of the Association of Lodging Professionals, we are participating in webinars to help ensure that we have the latest information.
Stay Safe Specials
From now through July 31st, 2020, any cottage booking is eligible for one of our Stay Safe packages that include either breakfast delivered to your room or a home-baked continental breakfast stocked in your cottage before you arrive. For guests staying in the main house, the option is available for a Continental Breakfast delivered to your room. Choose one of these rate types or select one of the add on items when you book your stay. Breakfasts in the dining room will be reserved at a specific time to maintain social distancing.
We understand that you may want to stay home at this time, but please be reassured that in our response to COVID-19, we are doing everything we can to create a clean and safe environment for you during your stay. We hope to continue to see you while this runs its course. For the latest updates on what is happening at Hawk Valley, when you are not here, follow us on Facebook or Instagram.