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Click Here To Go To Our Online Reservations Page

 

Our Policies:

Rates & Length of Stay:

  • A 2 night minimum stay is required for all weekend reservations (Fri & Sat).
  • A 2 night minimum stay is required for weekday promotional rates (Sun – Thur).
  • Single night stays are charged at the full room rate.
  • Rates are based on single or double occupancy.
  • Extra person charge $20.00/adult (18 and older).  $10.00 for children 5 – 17 and no additional charge for children under 5 years of age.
  • All rates and packages are subject to applicable state and local taxes.

Method of Payment:

  • Cash, Debit Cards, Visa, Discover, MasterCard, and gift certificates from BedandBreakfast.com  are acceptable forms of payment.
  • Sorry, personal checks are not accepted.
  • Third party gift cards (B&B.com) are accepted as payment for room charges and taxes only.  Third party gift cards may not be used for payment of any add-on packages purchased with your stay.
  • Hawk Valley Retreat gift certificates may be used as payment for all charges, including additional packages purchased.  Any unused Hawk Valley Retreat gift certificate balance is re-issued as a new gift certificate.  No cash is returned.

Cancellations:

  • No cancellation/processing fee will apply to reservations cancelled 14 days or more prior to arrival date.
  • A minimum $25.00 cancellation/processing fee will apply to reservations cancelled less than 14 days from arrival date.
  • The full booking fee is charged to any reservation cancelled less than 72 hours from arrival date unless the room can be rebooked then only a $25.00 fee will be charged plus taxes.
  • For group reservations (3 or more rooms) cancellations must be received 30 days in advance or full room fees and taxes apply.
  • No refunds for early departure.

Check-in:

  • Check-in time is 3:00p.m. – 9:00p.m., or by prior arrangement.  Please call us at 888-777-6016 if you will arrive after 9:00p.m. so we can be available to personally greet you.
  • Request for early check-in prior to 1:00pm will result in an additional day charge for room.
  • Check-out time is 11:00a.m.

Other:

  • Children are welcome.
  • Sorry, no pets please.
  • As a courtesy to all, smoking is limited to outside only.  A $250.00 surcharge will apply for smoking indoors.  Smoking indoors is prohibited per JoDaviess County ordinance (Ord. 4-7-2008).

Have a question or need additional information?  Please feel free to contact us at innkeepers@hawkvalleyretreat.com or on our toll free number 888 – 777 – 6016.

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